2019 Design Incubation Communication Design Educators Awards
In early 2018, Cuyahoga Metropolitan Housing Authority (CMHA) was awarded a Choice Neighborhoods Initiative (CNI) planning grant to begin a two-year planning process at Woodhill Homes. While the Woodhill homes neighbored world-class institutions, the poverty rate for this specific community was four times that of the rest of the region. Not to mention the housing renovations for residents were outdated and insufficient. As a part of this process, a needs assessment was conducted. We were asked to address specific pain points in the resident (user) experience by Utilizing customer empathy, experience mapping, and other Design Research methods.